Rider Request Instructions

First-Time Riders:
Please complete the Ride Request Form below to request your first ride. Please read each question carefully and provide complete and accurate information before submitting the form.

Established Riders:
Established riders in good standing may contact Mr. Hill via text for future ride requests (urgent or non-urgent). Text messages only — no phone calls, please.

No reservation deposit is required for established riders in good standing. The full confirmed fare is due at pickup before the ride begins — NO EXCEPTIONS.

⚠️ IMPORTANT — PLEASE READ BEFORE SUBMITTING

Please complete ALL required sections with complete and accurate information.

Incomplete, incorrect, or conflicting information may prevent me from providing an accurate fare or processing your ride request.

If required information is missing or entered incorrectly, you may be required to submit a new request form.





⚡Is your requested pickup time within 2 hours of submitting this request?⚡

Choose Yes if your requested pickup time is within 2 hours of submitting this request. Urgent / Last-Minute requests include a $15 priority booking fee added to your confirmed fare.

Examples:
• Booking at 2:00 PM for a 3:00 PM pickup
• Booking at 5:30 PM for a 7:00 PM pickup
• “I need a ride ASAP.”
• “My original driver canceled and I need another ride now.”

If your pickup is more than 2 hours away, choose No — Standard Ride Request.


Fixed one-way fares apply only to Lady Lake, The Villages, Wildwood, Oxford, and Fruitland Park. Other areas require a custom quote. Round-trip pricing available upon request.




Fixed one-way fares apply only to Lady Lake, The Villages, Wildwood, Oxford, and Fruitland Park. Other areas require a custom quote. Round-trip pricing available upon request. 





Reservation Deposit

A 50% deposit of the confirmed fare is required for first-time riders without an established ride history with Boost Transportation to reserve their ride.




⚠️ PAYMENT PROCESSING FEE NOTICE

A processing fee applies to payments made through Square, PayPal, or Cash App. The applicable processing fee will be calculated based on the selected payment method and included in the total fare before payment is submitted.

✅ Zelle does not have a processing fee.

First time riders you’ll receive two messages:

📱 Review & Confirm: Review your trip date, time, address(es), fare, payment method, and reservation details. Reply CONFIRM to accept the details and continue with your reservation.

🚗 Booking Confirmation: You’ll receive a second message confirming your ride is officially booked and showing the amount due at pickup.

For first-time riders with no Boost Transportation ride history: Your required reservation deposit must be received before your ride is officially booked. Your confirmation will show the remaining balance due at pickup.

Reservation & Cancellation Policy

Cancellations made less than 24 hours before the scheduled pickup will forfeit the deposit. No-shows will also forfeit the deposit and may be charged the remaining balance of the confirmed fare. Any outstanding cancellation or no-show balance must be paid before another ride can be reserved.

Card on File Authorization

For future bookings, riders may choose to securely save a payment card through Square for convenient payment of future ride deposits and final balances. A saved card may only be used for authorized charges, including outstanding cancellation or no-show balances, in accordance with the Boost Transportation Reservation & Cancellation Policy.

Saving a card on file is completely optional and is offered as a convenient way to save time on future rides and payments.

Personal Belongings Policy


Boost Transportation is not responsible for personal belongings that are lost, left behind, or damaged during or after a ride. Riders are responsible for securing and collecting all personal belongings before exiting the vehicle.

Item Return Fee: Riders are responsible for contacting Boost Transportation to request the return of an item left in the vehicle. Upon a rider-initiated return request, a $20 minimum Item Return Fee applies(to the payment method selected for reservation deposit). Additional charges may apply for returns requiring extended travel.

Right to Refuse or Terminate Service


For the safety and comfort of everyone, riders must respect the driver’s personal space. Unwanted physical contact with the driver is prohibited and may result in the immediate termination of the ride.

Submitting this form and replying CONFIRM does not reserve your ride. Your ride is officially booked once your deposit is received(the button under "Submit Ride Request").